Enterprise Transformation · AI Strategy · Executive Advisory

Susan Marricone

Senior transformation executive. Available for interim engagements and contract consulting as well as executive and board advisory.

53→96% Adoption rate delivered
4→96% Program compliance
Fortune 500 Client caliber
Susan Marricone

Transformation that holds — long after the engagement ends.

I work with Fortune 500 organizations navigating complex, enterprise-wide change — standing up PMOs, driving AI adoption, redesigning operating models, and building the internal capability to sustain what has been built.

With a background spanning financial infrastructure, manufacturing, telecommunications, and financial services consulting, I bring both the strategic perspective of a senior executive and the operational discipline of someone who has delivered at scale — in regulated, matrixed, and high-stakes environments.

I am available for interim director and VP-level engagements, contract consulting assignments, executive advisory roles, and board service. My work is best suited to organizations that want a senior leader who can operate independently, move quickly, and leave lasting capability behind.

  • Enterprise & Digital Transformation
  • AI Adoption & Governance
  • PMO Leadership & Portfolio Management
  • Organizational Design
  • Agile at Scale (SAFe, Scrum, Kanban)
  • Change Management & Enablement
  • Center of Excellence Development
  • Lean Six Sigma
  • Executive & Board Advisory

Selected engagements representing the range and depth of my work — from standing up PMOs to leading major enterprise transformation at some of the world's most complex organizations.

DTCC

2023 – 2025

Director, Business Transformation Office

Led the internal consulting Business Transformation Office at one of the world's most critical financial infrastructure firms, directing end-to-end delivery of the enterprise transformation portfolio — spanning operating model initiatives, business process redesign, organizational design, and talent transformation in a highly regulated environment.

$13M annual consulting cost avoidance · $1.7M workforce savings · AI Champion

Independent Practice

2020 – 2023 | 2025 – Present

Executive Consultant & Advisor

Independent executive and third-party consulting for Fortune 500 clients on transformation, organizational design, AI strategy, and enterprise operating model design. Engagements included Prudential Financial (38,000+ employee New Ways of Working transformation), Fiserv (Service Delivery Framework pilot; 90%+ NPS), and board advisory on AI governance and training.

Prudential Financial · Fiserv · Non-profit board advisory

Honeywell International

2018 – 2020

Director, Transformation Enterprise PMO

Directed enterprise PMO transformation across 8 business units, evolving from an Enablement Center to a full Center of Excellence with IT Project Management accountability — a $265M portfolio spanning global operations. Built and operationalized a distributed CoE impacting 300+ indirect reports and 2,400+ global professionals.

250% project performance improvement · Adoption from 53% to 96% · DevOps pilot: 60% cycle time reduction

Verizon

2017 – 2018

Business Agility Transformation Manager

Drove enterprise business agility transformation across a 144,000-employee global organization. Architected multi-year strategic transformation roadmaps, launched enterprise-wide training programs, and led the Agile for Leaders program for SVPs and above.

Trained facilitator capacity tripled in four months · 96% Net Promoter Score

Business Agility Partners

2013 – 2017

Senior Consultant & Engagement Director

Numerous contract consulting engagements for enterprise clients spanning financial services, insurance, media, and technology — including Morgan Stanley, AT&T, Chubb, and AIG — in roles from Engagement Director to Enterprise Agile Coach, Program Manager, and OCM Lead.

Enterprise-level engagements · Multi-million-dollar portfolio management

Providing boards with direct access to transformation and governance expertise.

Private company boards navigating operational complexity, enterprise technology decisions, or significant organizational change often lack direct access to someone who has led these programs from the inside. I work with board members on an advisory basis — providing grounded, practitioner-level perspective on AI governance, transformation risk, organizational design, and program accountability.

This is not generalist advisory. It is specific expertise, available to board members who need to ask harder questions of their management teams — or who want an independent view on whether what they are being told reflects what is actually happening.

I hold formal certification in private company governance and am an active member of the Private Directors Association.

Certification Private Company Governance (PDA)
  • Private Directors Association Member
  • Association of Change Management Professionals National Executive Committee Member, 2025
  • Rutgers University Leading Disruptive Innovation Advisory Board Member, 2019
  • Women in AI Governance Charter Member
  • United States Artificial Intelligence Institute · Women in AI · PMI Professional Member

Education

  • Master of Arts, Political Science Columbia University — Graduate Fellow
  • Bachelor of Arts, Political Science — summa cum laude Seton Hall University
  • Executive Certificate, Organizational Design Cornell University
  • Executive Certificate, Strategic Organizational Design LMU Munich
  • Executive Certificate, Portfolio Management & PMO University of Washington

Certifications

  • Certified AI Transformation Leader (CAITL) US Artificial Intelligence Institute
  • AI Accelerator for Leaders Boston Consulting Group
  • Private Company Governance Certification Private Directors Association
  • Lean Six Sigma Black Belt (LSSBB)
  • Certified Change Practitioner Prosci
  • Agile Certified Practitioner (PMI-ACP)
  • SAFe Practice Consultant (SPC)
  • Enterprise Design Thinking for Product Management IBM

Featured as a leader of successful enterprise transformation in Corporate Agility, published by Wiley.

Publication

Panelist, Apex Assembly NYC Transformation Assembly. OpEx Week Business Transformation World Summit.

Panels · 2020–2024

Speaker, Project Management Institute Virtual Series: International Project Management Conference; Drew University.

Speaker · 2020–2025

Interview, Apex Assembly Insights — Insights from a Transformation Leader.

Publication

Contributor, Navigating the Future of Change Management — white paper by the Association of Change Management Professionals.

ACMP · 2025

Advisory Board Member, Rutgers University Leading Disruptive Innovation. ACMP National Executive Committee Member.

Board Service

Available for select engagements.

I consider interim executive, advisory, contract consulting, and board advisory engagements on a selective basis. If you are working on something consequential and believe my background is relevant, I would be glad to hear from you.